My subscription

What do I get with my paid subscription?

Paid subscribers get exclusive digital access to our broadcast livestream and our full catalogue of content, including Salt + Light Media original shows and documentaries. Our archive of Vatican events, Holy Mass from Mary Queen of the World Cathedral in Montreal, and our collection of short prayer and reflection videos are available if you register without a subscription.

How do I subscribe?

To register and subscribe, visit slmedia.org/slplus or download the free Salt + Light Plus app to your device.

If you'd like to subscribe directly in Roku or Amazon Fire, go to “Settings” in the menu bar, click on “My Account” and follow the prompts

If you'd like to subscribe directly in the Android or iOS/tvOS app, open the app and tap the three horizontal lines in the top right (the “hamburger menu”). Tap “Login/Register” and then the blue “Register, it's free!” button, and enter your information.

After you register, you will be prompted to select a subscription package. Whether you register and subscribe at slmedia.org or through the app on your device, your account will work across all our platforms.

On slmedia.org/slplus, we accept Visa, MasterCard, and American Express. If you subscribe through Amazon Fire, Roku, or your mobile app, please consult the available payment options specific to your platform.

Can I cancel my subscription at any time?

Yes. If for whatever reason you are not satisfied with your subscription, or have any other account-related questions, you can contact us at [email protected].

How do I modify my subscription?

If you'd like to modify your subscription, such as switching from a monthly to an annual subscription, please contact us at [email protected] to submit a request.

For iOS and tvOS users: Additional Notes on Auto-Renewing Subscriptions:

Your account will be charged 14 days after you confirm your subscription (that's what the 14 day free trial means!), and if you have auto-renewal set up, within 24 hours of the time it's scheduled to renew. An auto-renewed subscription will be charged the same cost as the original subscription. You can turn off auto-renew at any time in your iTunes account settings, as long as you cancel the auto-renewal at least 24 hours before your subscription is set to renew. Please see slmedia.org/privacy and slmedia.org/termsofservice for more information.

Can I access your free content without creating an account? 

No. In order to sample our free content, you will have to create an account with Salt + Light Media. But don't worry! It's free to register. You will only be charged if you decide to subscribe to one of the packages.

Ready to watch!

How do I change the language to French or Chinese?

If you are using our website, visit slmedia.org/fr/slplus for French content or slmedia.org/ch/slplus for Chinese language content.
On Roku or Amazon Fire, go to the “Settings” or “Info” tab, scroll to “Languages,” and select your language of choice.

• Note: Roku is only available in English and French.

On the mobile apps: tap “Info” in the hamburger menu, tap this icon:

and select the language you prefer.

Detailed instructions on how to change languages in tvOS are coming soon!

How do I turn the closed captions on or off?

You can manage closed captions for each video individually, in its own page. 

On slmedia.org/slplus: At the bottom of the video itself, click on the [CC] icon and select

 “English” (for on-demand videos),  or “CC” (for live-streaming)
On Amazon Fire: once you press play,  press the down arrow on your remote control. This will allow you to scroll to highlight the CC button.

On Roku: press the ✱ button on your remote control, which will allow you to access closed captions and other options.

On Android and iOS: ensure the video is in “landscape” (horizontal) mode, tap on the video, and tap the ... icon in the top left.

Note: some videos do not have closed captioning available.

How many devices can be linked to one Salt + Light Plus account?

There is no limit to how many devices can be linked to one Salt + Light Plus account. However, only three devices can stream from one account at the same time.

Can I download shows to watch later?

No. It is not possible at this time to download shows and documentaries from Salt + Light Plus.

Can I create my own playlist?

No, you will not be able to create your own playlist. However, Salt + Light Plus does include curated playlists, some of which will change throughout the year to coincide with major Church or world events and liturgical seasons.

Also, our Android and iOS apps have a wonderful alternative! While you're watching a video, or if you've paused or haven't hit play yet, tap the “heart” icon on the right. This will add that video to your very own “Favourites” list, which you will see at the top of the home screen.

Troubleshooting

I forgot my login ID or password.

On slmedia.org/slplus: To reset your password, click “Login” at the top right of the screen, then “Forgot password?” and follow the prompts.

If you normally watch Salt + Light Plus on your Amazon Fire or Roku device, going to following the same instructions on your browser or mobile device is also the simplest way to change your password.

Instructions on how to change your password for Apple and Android devices are coming soon!

I searched for “Salt + Light Plus” on Roku, but I got no results.

Salt + Light Plus appears on Roku under the name “Salt and Light Media.” To add Salt + Light Plus to your Roku device through the Roku website, click here.

I installed the app on Roku, Amazon Fire, Android or iOS, but all the videos are locked, even the ones that say “Free To Watch.”

That means you still need to register or log in!

On Roku or Amazon Fire: Go to “Settings” in the menu bar, click on “My Account” and follow the prompts. If you've already registered, go to “Settings,” then “My Account.” Click “Sign In” and enter your credentials (email address and password).

On Android or iOS: Tap the three horizontal lines in the top right (the “hamburger menu”). Tap “Login/Register,” then the blue “Register, it's free!” button, and enter your information. If you've already registered, then simply enter your login credentials after tapping “Login/Register.”

I'm having trouble with my account, and couldn't find the answer above. Is there someone I can talk to for technical support?

If you have any further questions, please send us an email at [email protected]